Provider
Call-In Homecare Ltd
Care Inspectorate provider reference SP2004007104 · 13 active services
At a glance
Service types
- 11 Support Service
- 2 Housing Support Service
Areas
City of Edinburgh , Dundee City , Glasgow City , Inverclyde , Midlothian , North Lanarkshire , West Dunbartonshire
Grade analytics
Based on the current Care Inspectorate grades for all 13 active services. 0 services have not yet been graded.
Services rated Good or better (grade 4+)
These services have a minimum inspection grade of 4 or above across all key questions.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Call-In Homecare Inverclyde Kilmacolm | Support Service | Inverclyde | 5 | 5 | 5 | 5 | — | 5 | 11 Aug 2026 |
| Call - In Homecare West of Scotland Clydebank | Housing Support Service | West Dunbartonshire | 5 | 5 | — | 5 | — | — | 18 Sep 2025 |
| Call-In Homecare West of Scotland Dalmuir | Support Service | West Dunbartonshire | 5 | 5 | 5 | 5 | — | 5 | 18 Sep 2025 |
| Call In Homecare Ltd - Edinburgh North Edinburgh | Support Service | City of Edinburgh | 4 | 4 | 5 | 5 | — | 4 | 2 Jul 2026 |
| Call-In Homecare Ltd (Dundee) Dundee | Support Service | Dundee City | 4 | 5 | 4 | 5 | — | 4 | 14 May 2026 |
| Call-In Homecare - South Lanarkshire Glasgow | Support Service | North Lanarkshire | 4 | 4 | 5 | 5 | — | 4 | 20 Apr 2026 |
| Call-In Homecare - North Lanarkshire Glasgow | Support Service | North Lanarkshire | 4 | 4 | 4 | 4 | — | 4 | 10 Apr 2026 |
| Call - In Homecare Glasgow Glasgow | Support Service | Glasgow City | 4 | 4 | 4 | 4 | — | 5 | 18 Dec 2025 |
| Call - In Homecare Glasgow Glasgow | Housing Support Service | Glasgow City | 4 | 4 | 4 | 4 | — | 5 | 18 Dec 2025 |
| Call - In Homecare - Edinburgh South Edinburgh | Support Service | City of Edinburgh | 4 | 4 | 4 | — | — | — | 26 Feb 2025 |
Services rated Very Good or Excellent (grade 5–6)
These services have a minimum inspection grade of 5 or above — the top two bands.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Call-In Homecare Inverclyde Kilmacolm | Support Service | Inverclyde | 5 | 5 | 5 | 5 | — | 5 | 11 Aug 2026 |
| Call - In Homecare West of Scotland Clydebank | Housing Support Service | West Dunbartonshire | 5 | 5 | — | 5 | — | — | 18 Sep 2025 |
| Call-In Homecare West of Scotland Dalmuir | Support Service | West Dunbartonshire | 5 | 5 | 5 | 5 | — | 5 | 18 Sep 2025 |
Services inspected in the last 12 months
Ordered by most recent inspection date first.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Call-In Homecare Inverclyde Kilmacolm | Support Service | Inverclyde | 5 | 5 | 5 | 5 | — | 5 | 11 Aug 2026 |
| Call In Homecare Ltd - Edinburgh North Edinburgh | Support Service | City of Edinburgh | 4 | 4 | 5 | 5 | — | 4 | 2 Jul 2026 |
| Call-In Homecare Ltd (Dundee) Dundee | Support Service | Dundee City | 4 | 5 | 4 | 5 | — | 4 | 14 May 2026 |
| Call-In Homecare - South Lanarkshire Glasgow | Support Service | North Lanarkshire | 4 | 4 | 5 | 5 | — | 4 | 20 Apr 2026 |
| Call-In Homecare - North Lanarkshire Glasgow | Support Service | North Lanarkshire | 4 | 4 | 4 | 4 | — | 4 | 10 Apr 2026 |
| Call - In Homecare Glasgow Glasgow | Support Service | Glasgow City | 4 | 4 | 4 | 4 | — | 5 | 18 Dec 2025 |
| Call - In Homecare Glasgow Glasgow | Housing Support Service | Glasgow City | 4 | 4 | 4 | 4 | — | 5 | 18 Dec 2025 |
| Call-In Homecare Ltd - East Lothian Edinburgh. | Support Service | Midlothian | 3 | 4 | 3 | 4 | — | 3 | 12 Nov 2025 |
| Call -In Homecare West Lothian. LOANHEAD | Support Service | Midlothian | 3 | 4 | 3 | 4 | — | 4 | 28 Oct 2025 |
Services rated Good (grade 4) — most common grade
All active services from this provider with a minimum grade of 4.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Call - In Homecare - Edinburgh South Edinburgh | Support Service | City of Edinburgh | 4 | 4 | 4 | — | — | — | 26 Feb 2025 |
| Call - In Homecare Glasgow Glasgow | Support Service | Glasgow City | 4 | 4 | 4 | 4 | — | 5 | 18 Dec 2025 |
| Call - In Homecare Glasgow Glasgow | Housing Support Service | Glasgow City | 4 | 4 | 4 | 4 | — | 5 | 18 Dec 2025 |
| Call In Homecare Ltd - Edinburgh North Edinburgh | Support Service | City of Edinburgh | 4 | 4 | 5 | 5 | — | 4 | 2 Jul 2026 |
| Call-In Homecare - North Lanarkshire Glasgow | Support Service | North Lanarkshire | 4 | 4 | 4 | 4 | — | 4 | 10 Apr 2026 |
| Call-In Homecare - South Lanarkshire Glasgow | Support Service | North Lanarkshire | 4 | 4 | 5 | 5 | — | 4 | 20 Apr 2026 |
| Call-In Homecare Ltd (Dundee) Dundee | Support Service | Dundee City | 4 | 5 | 4 | 5 | — | 4 | 14 May 2026 |
Grade distribution (lowest grade per service)
How many services score each grade on their weakest key question. Higher is better (6 = Excellent).
Average grade by inspection year
- Call-In Homecare Ltd
- 4.0
- Same service types
- 4.2 -0.2
- All Scotland
- 4.2 -0.2
- Same council areas
- 4.2 -0.2
Each service is counted once, in the year its current grades were published. The dashed line is every other service in the chosen group, bucketed the same way, so the two lines are like for like. Older years only include services not inspected since, so early points are based on fewer services. Higher is better (6 = Excellent).
Average grade per key question
This provider vs Scotland-wide average for the same service types.
Complaints
Complaint outcomes recorded by the Care Inspectorate across all active services. View all complaints for this provider →
| Service | Type | Council | Upheld | Details |
|---|---|---|---|---|
| Call - In Homecare - Edinburgh South Edinburgh | Support Service | City of Edinburgh | 4 | Details → |
| Call In Homecare Ltd - Edinburgh North Edinburgh | Support Service | City of Edinburgh | 3 | Details → |
| Call-In Homecare - North Lanarkshire Glasgow | Support Service | North Lanarkshire | 2 | Details → |
| Call - In Homecare Midlothian Edinburgh. | Support Service | Midlothian | 1 | Details → |
| Call-In Homecare Ltd - East Lothian Edinburgh. | Support Service | Midlothian | 1 | Details → |
Detailed case history (date, case number, category) is shown on each service's profile page.
All services (this provider)
Use the form above to narrow the list (status, council, search). Data: Care Inspectorate Datastore (OGL).
| Service | Type | Area | Status | Lowest grade |
|---|---|---|---|---|
| Call - In Homecare - Edinburgh South | Support Service |
City of Edinburgh
Edinburgh |
Active | 4 |
| Call In Homecare Ltd - Edinburgh North | Support Service |
City of Edinburgh
Edinburgh |
Active | 4 |