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Complaints benchmarking

Upheld complaints per active service, ranked by provider. Filter by service type for like-for-like comparisons.

492 Providers — Care Home Service
983 Active services
689 Total upheld
0.701 Sector avg per service
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112 providers with 2+ active services · Care Home Service · sector average: 0.701 upheld per service · Show all types

Provider Services Upheld Per service vs avg 0.701 Details
1 Woodside Carehomes Ltd 2 10 5.000
+4.299 		Complaints →
2 Clyde Care Limited 4 15 3.750
+3.049 		Complaints →
3 H & H Care Homes Limited 2 6 3.000
+2.299 		Complaints →
4 Balhousie Care Limited 18 47 2.611
+1.910 		Complaints →
5 Fairfield Care Scotland Ltd 2 5 2.500
+1.799 		Complaints →
6 Holmes Care Group Scotland Ltd 21 49 2.333
+1.632 		Complaints →
7 Advanced Specialist Care Limited 4 9 2.250
+1.549 		Complaints →
8 Foxcare Ltd. 2 4 2.000
+1.299 		Complaints →
9 Barchester Healthcare Ltd 16 28 1.750
+1.049 		Complaints →
10 Keane Premier Healthcare Ltd 4 7 1.750
+1.049 		Complaints →
11 Advinia Care Homes Limited 11 18 1.636
+0.936 		Complaints →
12 Park Homes (UK) Limited 7 11 1.571
+0.871 		Complaints →
13 Thistle Healthcare Limited 7 11 1.571
+0.871 		Complaints →
14 JSL Care Ltd 2 3 1.500
+0.799 		Complaints →
15 McKenzie Care Ltd 2 3 1.500
+0.799 		Complaints →
16 Tamaris (RAM) Limited 2 3 1.500
+0.799 		Complaints →
17 HC-One Limited 34 46 1.353
+0.652 		Complaints →
18 HC-One No. 1 Limited 14 17 1.214
+0.513 		Complaints →
19 Renaissance Care (No1) Limited 9 9 1.000
+0.299 		Complaints →
20 ABBOTSFORD CARE LTD 7 7 1.000
+0.299 		Complaints →
21 Mansfield Care Limited 7 7 1.000
+0.299 		Complaints →
22 Mead Medical Services Limited 5 5 1.000
+0.299 		Complaints →
23 SCCL Operations Limited 5 5 1.000
+0.299 		Complaints →
24 Abercorn Care Ltd 2 2 1.000
+0.299 		Complaints →
25 Midlothian Council 2 2 1.000
+0.299 		Complaints →
26 Peacock Medicare Ltd. 2 2 1.000
+0.299 		Complaints →
27 Enhance Healthcare Ltd 8 6 0.750
+0.049 		Complaints →
28 Church of Scotland Trading as Crossreach 21 13 0.619
-0.082 		Complaints →
29 City of Edinburgh Council 7 4 0.571
-0.130 		Complaints →
30 Sanctuary Care Limited 13 7 0.539
-0.162 		Complaints →
31 ARIA HEALTHCARE GROUP LTD 6 3 0.500
-0.201 		Complaints →
32 Parklands Limited 6 3 0.500
-0.201 		Complaints →
33 Oakminster Healthcare Ltd 4 2 0.500
-0.201 		Complaints →
34 Amicura Limited 2 1 0.500
-0.201 		Complaints →
35 Enable Glasgow 2 1 0.500
-0.201 		Complaints →
36 Erskine Veterans Charity 2 1 0.500
-0.201 		Complaints →
37 Keane Premier Healthcare Glasgow Limited 2 1 0.500
-0.201 		Complaints →
38 MMCG (2) Limited 2 1 0.500
-0.201 		Complaints →
39 Nazareth Care Charitable Trust 2 1 0.500
-0.201 		Complaints →
40 Perth & Kinross Council 2 1 0.500
-0.201 		Complaints →
41 Rosturk House Limited 2 1 0.500
-0.201 		Complaints →
42 West Dunbartonshire Council 2 1 0.500
-0.201 		Complaints →
43 Woodroyd Care Ltd 2 1 0.500
-0.201 		Complaints →
44 St Philips Care Limited 11 5 0.455
-0.246 		Complaints →
45 Capability Scotland 5 2 0.400
-0.301 		Complaints →
46 Fife Council 9 3 0.333
-0.368 		Complaints →
47 Scottish Borders Council 6 2 0.333
-0.368 		Complaints →
48 Abbeyside Nursing Homes Limited 3 1 0.333
-0.368 		Complaints →
49 Angus Council 3 1 0.333
-0.368 		Complaints →
50 Avondale Care (Scotland) Limited 3 1 0.333
-0.368 		Complaints →

Upheld complaint counts from the Care Inspectorate CSV (years 2023–24, 2024–25, 2025–26 combined). Ratio = upheld complaints ÷ active services. Only providers with 2+ active services shown.