Transparency
Upheld complaints per active service, ranked by provider. Filter by service type for like-for-like comparisons.
| Provider | Types | Services | Upheld | Per service | vs avg 0.145 | |
|---|---|---|---|---|---|---|
| 1 Woodside Carehomes Ltd | Care Home Service | 2 | 10 | 5.000 | +4.855 | Complaints → |
| 2 M & G Healthcare Services Limited | Housing Support Service, Support Service | 2 | 8 | 4.000 | +3.855 | Complaints → |
| 3 Clyde Care Limited | Care Home Service | 4 | 15 | 3.750 | +3.605 | Complaints → |
| 4 H & H Care Homes Limited | Care Home Service | 2 | 6 | 3.000 | +2.855 | Complaints → |
| 5 Balhousie Care Limited | Care Home Service | 18 | 47 | 2.611 | +2.466 | Complaints → |
| 6 DB Effusive Care Ltd | Housing Support Service, Support Service | 2 | 5 | 2.500 | +2.355 | Complaints → |
| 7 Fairfield Care Scotland Ltd | Care Home Service | 2 | 5 | 2.500 | +2.355 | Complaints → |
| 8 Holmes Care Group Scotland Ltd | Care Home Service, Support Service | 22 | 49 | 2.227 | +2.083 | Complaints → |
| 9 Cluaran HCS Limited | Housing Support Service, Support Service | 2 | 4 | 2.000 | +1.855 | Complaints → |
| 10 Foxcare Ltd. | Care Home Service | 2 | 4 | 2.000 | +1.855 | Complaints → |
| 11 Barchester Healthcare Ltd | Care Home Service | 16 | 28 | 1.750 | +1.605 | Complaints → |
| 12 Advinia Care Homes Limited | Care Home Service | 11 | 18 | 1.636 | +1.492 | Complaints → |
| 13 Park Homes (UK) Limited | Care Home Service | 7 | 11 | 1.571 | +1.427 | Complaints → |
| 14 Thistle Healthcare Limited | Care Home Service | 7 | 11 | 1.571 | +1.427 | Complaints → |
| 15 Advanced Specialist Care Limited | Care Home Service, Housing Support Service, Support Service | 6 | 9 | 1.500 | +1.355 | Complaints → |
| 16 Eildon Limited | Housing Support Service, Support Service | 2 | 3 | 1.500 | +1.355 | Complaints → |
| 17 Ian Culley Trading as CarePlus | Housing Support Service, Support Service | 2 | 3 | 1.500 | +1.355 | Complaints → |
| 18 JSL Care Ltd | Care Home Service | 2 | 3 | 1.500 | +1.355 | Complaints → |
| 19 McKenzie Care Ltd | Care Home Service | 2 | 3 | 1.500 | +1.355 | Complaints → |
| 20 My Care (Tayside) Limited | Housing Support Service, Support Service | 2 | 3 | 1.500 | +1.355 | Complaints → |
| 21 Newbyres Nursery Ltd | Day Care of Children | 2 | 3 | 1.500 | +1.355 | Complaints → |
| 22 Paramount Care (Aberdeen) Ltd | Housing Support Service, Support Service | 2 | 3 | 1.500 | +1.355 | Complaints → |
| 23 Tamaris (RAM) Limited | Care Home Service | 2 | 3 | 1.500 | +1.355 | Complaints → |
| 24 TLC (Scotland) Ltd | Housing Support Service, Support Service | 2 | 3 | 1.500 | +1.355 | Complaints → |
| 25 Keane Premier Healthcare Ltd | Care Home Service, Support Service | 5 | 7 | 1.400 | +1.255 | Complaints → |
| 26 HC-One Limited | Care Home Service | 34 | 46 | 1.353 | +1.208 | Complaints → |
| 27 Adigo Limited | Housing Support Service, Support Service | 4 | 5 | 1.250 | +1.105 | Complaints → |
| 28 Keane Premier Support Services Ltd | Housing Support Service, Support Service | 4 | 5 | 1.250 | +1.105 | Complaints → |
| 29 HC-One No. 1 Limited | Care Home Service | 14 | 17 | 1.214 | +1.070 | Complaints → |
| 30 Renaissance Care (No1) Limited | Care Home Service | 9 | 9 | 1.000 | +0.855 | Complaints → |
| 31 ABBOTSFORD CARE LTD | Care Home Service | 7 | 7 | 1.000 | +0.855 | Complaints → |
| 32 Mansfield Care Limited | Care Home Service | 7 | 7 | 1.000 | +0.855 | Complaints → |
| 33 Mead Medical Services Limited | Care Home Service | 5 | 5 | 1.000 | +0.855 | Complaints → |
| 34 SCCL Operations Limited | Care Home Service | 5 | 5 | 1.000 | +0.855 | Complaints → |
| 35 Cherrytrees Childrens Nurseries Limited | Day Care of Children | 4 | 4 | 1.000 | +0.855 | Complaints → |
| 36 Mini Rainbows (Murrayfield) Ltd | Day Care of Children | 4 | 4 | 1.000 | +0.855 | Complaints → |
| 37 Ailsa Care Services Ltd | Housing Support Service, Support Service | 3 | 3 | 1.000 | +0.855 | Complaints → |
| 38 Quality Care (SC) Limited | Housing Support Service, Nurse Agency, Support Service | 3 | 3 | 1.000 | +0.855 | Complaints → |
| 39 Stepping Stones Nurseries (Peterhead) Limited | Day Care of Children | 3 | 3 | 1.000 | +0.855 | Complaints → |
| 40 Abercorn Care Ltd | Care Home Service | 2 | 2 | 1.000 | +0.855 | Complaints → |
| 41 Almond Blossom Care Limited | Housing Support Service, Support Service | 2 | 2 | 1.000 | +0.855 | Complaints → |
| 42 Care1 Professional Services Ltd | Housing Support Service, Support Service | 2 | 2 | 1.000 | +0.855 | Complaints → |
| 43 Carousel Nurseries Ltd | Day Care of Children | 2 | 2 | 1.000 | +0.855 | Complaints → |
| 44 Drumfork Family Centre Limited | Day Care of Children | 2 | 2 | 1.000 | +0.855 | Complaints → |
| 45 Home Care (Scotland) Ltd | Housing Support Service, Support Service | 2 | 2 | 1.000 | +0.855 | Complaints → |
| 46 Kincare Health Solutions Ltd | Housing Support Service, Support Service | 2 | 2 | 1.000 | +0.855 | Complaints → |
| 47 KLAS Care C.I.C. | Day Care of Children | 2 | 2 | 1.000 | +0.855 | Complaints → |
| 48 M-Verth Limited | Housing Support Service, Support Service | 2 | 2 | 1.000 | +0.855 | Complaints → |
| 49 Montana Home Care Ltd | Housing Support Service, Support Service | 2 | 2 | 1.000 | +0.855 | Complaints → |
| 50 My Care (Grampian) Limited | Housing Support Service, Support Service | 2 | 2 | 1.000 | +0.855 | Complaints → |
Upheld complaint counts from the Care Inspectorate CSV (years 2023–24, 2024–25, 2025–26 combined). Ratio = upheld complaints ÷ active services. Only providers with 2+ active services shown.