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Complaints benchmarking

Upheld complaints per active service, ranked by provider. Filter by service type for like-for-like comparisons.

1,121 Providers — Day Care of Children
3,258 Active services
261 Total upheld
0.080 Sector avg per service
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224 providers with 2+ active services · Day Care of Children · sector average: 0.080 upheld per service · Show all types

Provider Services Upheld Per service vs avg 0.080 Details
1 Newbyres Nursery Ltd 2 3 1.500
+1.420 		Complaints →
2 Cherrytrees Childrens Nurseries Limited 4 4 1.000
+0.920 		Complaints →
3 Mini Rainbows (Murrayfield) Ltd 4 4 1.000
+0.920 		Complaints →
4 Stepping Stones Nurseries (Peterhead) Limited 3 3 1.000
+0.920 		Complaints →
5 Carousel Nurseries Ltd 2 2 1.000
+0.920 		Complaints →
6 Drumfork Family Centre Limited 2 2 1.000
+0.920 		Complaints →
7 KLAS Care C.I.C. 2 2 1.000
+0.920 		Complaints →
8 UOE Accommodation Limited 2 2 1.000
+0.920 		Complaints →
9 Green Apple Nursery Ltd 3 2 0.667
+0.587 		Complaints →
10 Happy Days Nursery (Scotland) Ltd 3 2 0.667
+0.587 		Complaints →
11 Rainbow Nursery Ltd 3 2 0.667
+0.587 		Complaints →
12 Thrive Childcare and Education Limited 15 8 0.533
+0.453 		Complaints →
13 High Flyers Childcare Limited 4 2 0.500
+0.420 		Complaints →
14 Argyle Bridge Limited 2 1 0.500
+0.420 		Complaints →
15 Balgillo Nurseries Dundee Limited 2 1 0.500
+0.420 		Complaints →
16 Carbon Property Solutions Ltd 2 1 0.500
+0.420 		Complaints →
17 Daisies Kindergarten Limited 2 1 0.500
+0.420 		Complaints →
18 Daisychain Nursery Kirkcaldy Ltd 2 1 0.500
+0.420 		Complaints →
19 Happy Feet OSC Limited 2 1 0.500
+0.420 		Complaints →
20 Lauriston Nursery Ltd 2 1 0.500
+0.420 		Complaints →
21 Leaps and Bounds Nursery Limited 2 1 0.500
+0.420 		Complaints →
22 Les Enfants Nurseries Ltd 2 1 0.500
+0.420 		Complaints →
23 Lothian Autistic Society 2 1 0.500
+0.420 		Complaints →
24 Nippers Nursery Limited 2 1 0.500
+0.420 		Complaints →
25 School's Out Centres Limited 2 1 0.500
+0.420 		Complaints →
26 Skoolz Out Mosspark Ltd 2 1 0.500
+0.420 		Complaints →
27 The Magic Roundabout Childcare Centre Ltd 2 1 0.500
+0.420 		Complaints →
28 Kelly Care Limited trading as Kirktonholme Nursery 7 3 0.429
+0.349 		Complaints →
29 We Care for Children Limited 5 2 0.400
+0.320 		Complaints →
30 Cygnus Enterprises Limited 6 2 0.333
+0.253 		Complaints →
31 Little Stars (Stirling) Limited 6 2 0.333
+0.253 		Complaints →
32 Dornal Childcare Ltd 3 1 0.333
+0.253 		Complaints →
33 Grant, Shona 3 1 0.333
+0.253 		Complaints →
34 Kids Insight Ltd 3 1 0.333
+0.253 		Complaints →
35 KingsWellies Nursery Limited 3 1 0.333
+0.253 		Complaints →
36 Perceptive Action C.I.C. 3 1 0.333
+0.253 		Complaints →
37 Out of School Scotland Limited 10 3 0.300
+0.220 		Complaints →
38 Amcol Scotland Ltd 4 1 0.250
+0.170 		Complaints →
39 Childcare in the Community a Scottish Charitable Incorporated Organisation 4 1 0.250
+0.170 		Complaints →
40 Gingerbread Edinburgh and Lothian Project Limited 4 1 0.250
+0.170 		Complaints →
41 Midlothian Sure Start 4 1 0.250
+0.170 		Complaints →
42 Pear Tree Nurseries Ltd 4 1 0.250
+0.170 		Complaints →
43 Stramash Social Enterprise 4 1 0.250
+0.170 		Complaints →
44 West Dunbartonshire Council 29 6 0.207
+0.127 		Complaints →
45 Pinocchio's Children's Nursery Ltd 5 1 0.200
+0.120 		Complaints →
46 Bright Horizons Family Solutions Ltd 11 2 0.182
+0.102 		Complaints →
47 Busy Bees Nurseries (Scotland) Limited 17 3 0.177
+0.096 		Complaints →
48 Childcare Scotland Properties Limited 6 1 0.167
+0.087 		Complaints →
49 The Indigo Childcare Group 6 1 0.167
+0.087 		Complaints →
50 CLICC Ltd. 14 2 0.143
+0.063 		Complaints →

Upheld complaint counts from the Care Inspectorate CSV (years 2023–24, 2024–25, 2025–26 combined). Ratio = upheld complaints ÷ active services. Only providers with 2+ active services shown.