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Complaints benchmarking

Upheld complaints per active service, ranked by provider. Filter by service type for like-for-like comparisons.

437 Providers — Housing Support Service
1,041 Active services
176 Total upheld
0.169 Sector avg per service
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123 providers with 2+ active services · Housing Support Service · sector average: 0.169 upheld per service · Show all types

Provider Services Upheld Per service vs avg 0.169 Details
1 North Lanarkshire Council 9 20 2.222
+2.053 		Complaints →
2 Keane Premier Support Services Ltd 2 3 1.500
+1.331 		Complaints →
3 SCRT Limited 2 3 1.500
+1.331 		Complaints →
4 Adigo Limited 2 2 1.000
+0.831 		Complaints →
5 Love @ Care Ltd 2 2 1.000
+0.831 		Complaints →
6 The British Red Cross Society, a body incorporated by Royal Charter, known as British Red Cross 2 2 1.000
+0.831 		Complaints →
7 West Dunbartonshire Council 9 7 0.778
+0.609 		Complaints →
8 Eildon Housing Association Ltd 4 3 0.750
+0.581 		Complaints →
9 Mears Supported Living Limited 4 3 0.750
+0.581 		Complaints →
10 CERA Care Operations (Scotland) Limited 9 6 0.667
+0.498 		Complaints →
11 Highland Home Carers Limited 3 2 0.667
+0.498 		Complaints →
12 Scottish Veterans Residences 3 2 0.667
+0.498 		Complaints →
13 Glasgow City Council 7 4 0.571
+0.402 		Complaints →
14 East Ayrshire Council 10 5 0.500
+0.331 		Complaints →
15 The Moray Council 6 3 0.500
+0.331 		Complaints →
16 Invercare Services Ltd 4 2 0.500
+0.331 		Complaints →
17 North Ayrshire Council 4 2 0.500
+0.331 		Complaints →
18 Perth & Kinross Council 4 2 0.500
+0.331 		Complaints →
19 Brothers of Charity Services (Scotland) 2 1 0.500
+0.331 		Complaints →
20 East Dunbartonshire Council 2 1 0.500
+0.331 		Complaints →
21 ION Care and Support Services Limited 2 1 0.500
+0.331 		Complaints →
22 Mainstay Trust Ltd. 2 1 0.500
+0.331 		Complaints →
23 The Richmond Fellowship Scotland Limited 32 11 0.344
+0.175 		Complaints →
24 Enable Scotland (Leading the Way) 21 7 0.333
+0.164 		Complaints →
25 Hillcrest Futures Limited 9 3 0.333
+0.164 		Complaints →
26 Bield Housing & Care 3 1 0.333
+0.164 		Complaints →
27 East Lothian Council 3 1 0.333
+0.164 		Complaints →
28 Mitchell & Murdoch Care Ltd 3 1 0.333
+0.164 		Complaints →
29 St Joseph's Services, a company limited by guarantee 3 1 0.333
+0.164 		Complaints →
30 Community Integrated Care 13 4 0.308
+0.139 		Complaints →
31 Church of Scotland Trading as Crossreach 12 3 0.250
+0.081 		Complaints →
32 Blackwood Homes and Care 4 1 0.250
+0.081 		Complaints →
33 Delight Supported Living Ltd 4 1 0.250
+0.081 		Complaints →
34 Scottish Action For Mental Health 13 3 0.231
+0.062 		Complaints →
35 Aberdeen City Council 5 1 0.200
+0.031 		Complaints →
36 Balmoral Homecare Ltd 5 1 0.200
+0.031 		Complaints →
37 Constance Care Limited 5 1 0.200
+0.031 		Complaints →
38 HRM Homecare Services Ltd 5 1 0.200
+0.031 		Complaints →
39 The Action Group 5 1 0.200
+0.031 		Complaints →
40 Trust Housing Association Ltd 5 1 0.200
+0.031 		Complaints →
41 Living Ambitions Ltd 12 2 0.167
-0.002 		Complaints →
42 Aberdeen Association of Social Service, a company limited by guarantee, trading as VSA 6 1 0.167
-0.002 		Complaints →
43 Carr Gomm 6 1 0.167
-0.002 		Complaints →
44 Aberdeenshire Council 8 1 0.125
-0.044 		Complaints →
45 Cornerstone Community Care 27 3 0.111
-0.058 		Complaints →
46 Ark Housing Association Ltd 9 1 0.111
-0.058 		Complaints →
47 Leonard Cheshire Disability 11 1 0.091
-0.078 		Complaints →
48 Penumbra 11 1 0.091
-0.078 		Complaints →
49 Quarriers 24 2 0.083
-0.086 		Complaints →
50 Sense Scotland 12 1 0.083
-0.086 		Complaints →

Upheld complaint counts from the Care Inspectorate CSV (years 2023–24, 2024–25, 2025–26 combined). Ratio = upheld complaints ÷ active services. Only providers with 2+ active services shown.