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Complaints benchmarking

Upheld complaints per active service, ranked by provider. Filter by service type for like-for-like comparisons.

818 Providers — Support Service
1,584 Active services
232 Total upheld
0.147 Sector avg per service
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136 providers with 2+ active services · Support Service · sector average: 0.147 upheld per service · Show all types

Provider Services Upheld Per service vs avg 0.147 Details
1 Adigo Limited 2 3 1.500
+1.354 		Complaints →
2 Balmoral Homecare Ltd 7 8 1.143
+0.996 		Complaints →
3 Call-In Homecare Ltd 11 11 1.000
+0.854 		Complaints →
4 Castle Care (Scotland) Ltd 2 2 1.000
+0.854 		Complaints →
5 Keane Premier Support Services Ltd 2 2 1.000
+0.854 		Complaints →
6 North Lanarkshire Council 19 17 0.895
+0.748 		Complaints →
7 Fife Council 10 8 0.800
+0.654 		Complaints →
8 West Dunbartonshire Council 9 7 0.778
+0.631 		Complaints →
9 Prestige Nursing (Scotland) Limited 4 3 0.750
+0.604 		Complaints →
10 Caring Hearts Limited 3 2 0.667
+0.520 		Complaints →
11 ION Care and Support Services Limited 3 2 0.667
+0.520 		Complaints →
12 Love @ Care Ltd 3 2 0.667
+0.520 		Complaints →
13 Mitchell & Murdoch Care Ltd 3 2 0.667
+0.520 		Complaints →
14 CERA Care Operations (Scotland) Limited 10 5 0.500
+0.354 		Complaints →
15 Delight Supported Living Ltd 4 2 0.500
+0.354 		Complaints →
16 Invercare Services Ltd 4 2 0.500
+0.354 		Complaints →
17 Ailsa Care Services Ltd 2 1 0.500
+0.354 		Complaints →
18 Care Solutions Homecare Limited 2 1 0.500
+0.354 		Complaints →
19 East Renfrewshire Council 2 1 0.500
+0.354 		Complaints →
20 Esteem Care Dumfries and Galloway Ltd 2 1 0.500
+0.354 		Complaints →
21 Healthrites Care Solutions Limited 2 1 0.500
+0.354 		Complaints →
22 J.C. MICHAEL GROUPS LTD 2 1 0.500
+0.354 		Complaints →
23 Scotia Care Ltd 2 1 0.500
+0.354 		Complaints →
24 Streets Ahead (Borders) 2 1 0.500
+0.354 		Complaints →
25 Constance Care Limited 5 2 0.400
+0.254 		Complaints →
26 South Ayrshire Council 6 2 0.333
+0.187 		Complaints →
27 Hanover (Scotland) Housing Association Ltd 3 1 0.333
+0.187 		Complaints →
28 The British Red Cross Society, a body incorporated by Royal Charter, known as British Red Cross 7 2 0.286
+0.139 		Complaints →
29 Glasgow City Council 18 5 0.278
+0.131 		Complaints →
30 Blackwood Homes and Care 4 1 0.250
+0.104 		Complaints →
31 East Lothian Council 4 1 0.250
+0.104 		Complaints →
32 Falkirk Council 9 2 0.222
+0.076 		Complaints →
33 Midlothian Council 5 1 0.200
+0.054 		Complaints →
34 Trust Housing Association Ltd 5 1 0.200
+0.054 		Complaints →
35 Care Support Scotland Ltd 7 1 0.143
-0.004 		Complaints →
36 West Lothian Council 7 1 0.143
-0.004 		Complaints →
37 Carr Gomm 8 1 0.125
-0.022 		Complaints →
38 Comhairle nan Eilean Siar 11 1 0.091
-0.056 		Complaints →
39 The Richmond Fellowship Scotland Limited 35 3 0.086
-0.061 		Complaints →
40 Key Housing Association Ltd 12 1 0.083
-0.063 		Complaints →
41 Turning Point Scotland 12 1 0.083
-0.063 		Complaints →
42 Living Ambitions Ltd 13 1 0.077
-0.070 		Complaints →
43 South Lanarkshire Council 17 1 0.059
-0.088 		Complaints →
44 NHS Highland 21 1 0.048
-0.099 		Complaints →
45 Enable Scotland (Leading the Way) 22 1 0.046
-0.101 		Complaints →
46 Cornerstone Community Care 28 1 0.036
-0.111 		Complaints →
47 1st Homecare Ltd 3 0 0.000
-0.147 		Complaints →
48 Aberdeen Association of Social Service, a company limited by guarantee, trading as VSA 6 0 0.000
-0.147 		Complaints →
49 Aberdeen City Council 7 0 0.000
-0.147 		Complaints →
50 Aberdeenshire Council 14 0 0.000
-0.147 		Complaints →

Upheld complaint counts from the Care Inspectorate CSV (years 2023–24, 2024–25, 2025–26 combined). Ratio = upheld complaints ÷ active services. Only providers with 2+ active services shown.