Provider
NHS Highland
Care Inspectorate provider reference SP2012011802 · 40 active services · 4 other row(s) (e.g. cancelled)
At a glance
40
Active (all data)
1
Council areas
3.8
Average lowest inspection grade
Service types
- 24 Support Service
- 17 Care Home Service
- 3 Housing Support Service
Areas
Grade analytics
Based on the current Care Inspectorate grades for all 40 active services. 0 services have not yet been graded.
Services rated Good or better (grade 4+)
These services have a minimum inspection grade of 4 or above across all key questions.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Care at Home and Enablement Service Badenoch and Strathspey Aviemore | Support Service | Highland | 5 | 5 | 5 | 5 | — | 5 | 8 Apr 2026 |
| Care at Home and Enablement Service Mid Ross Dingwall | Support Service | Highland | 5 | 6 | 5 | 6 | — | 5 | 25 Nov 2025 |
| Lochbroom House (Care Home) Ullapool | Care Home Service | Highland | 5 | 5 | 5 | 5 | 5 | 5 | 5 Dec 2024 |
| Tigh na Drochaid Portree | Support Service | Highland | 5 | 5 | 5 | 5 | 5 | 5 | 1 May 2017 |
| Airdferry Resource Centre Kyle | Support Service | Highland | 5 | 5 | 5 | 5 | 5 | 5 | 14 Dec 2016 |
| Mackintosh Centre (Care Home) Mallaig | Care Home Service | Highland | 4 | 5 | 4 | 4 | 4 | 5 | 6 Jul 2026 |
| Care at Home and Enablement Service Nairn Nairn | Support Service | Highland | 4 | 5 | 4 | 5 | — | 5 | 18 Jun 2026 |
| Sutherland Care at Home Service Golspie | Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 2 Jun 2026 |
| Isobel Rhind Centre Invergordon | Support Service | Highland | 4 | 4 | 5 | 5 | 5 | 5 | 21 Apr 2026 |
| Invernevis House (Care Home) Fort William | Care Home Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 20 Apr 2026 |
| Caithness Care @ Home Service Wick | Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 26 Mar 2026 |
| Wade Centre (Care Home) Kingussie | Care Home Service | Highland | 4 | 5 | 4 | 5 | 4 | 4 | 26 Feb 2026 |
| Ach-an-Eas (Care Home) Inverness | Care Home Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 27 Jan 2026 |
| West Highland Care at Home Service Isle of Skye | Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 16 Jan 2026 |
| West Highland Housing Support Service Isle of Skye | Housing Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 16 Jan 2026 |
| Care at Home and Enablement Service East Ross Invergordon | Support Service | Highland | 4 | 5 | 4 | 5 | — | 4 | 19 Dec 2025 |
| Strathburn (Care Home) Gairloch | Care Home Service | Highland | 4 | 4 | 5 | 5 | 4 | 4 | 29 Oct 2025 |
| Inverness Learning Disabilities Inverness | Housing Support Service | Highland | 4 | 5 | 4 | 5 | — | 5 | 17 Sep 2025 |
| Inverness Learning Disabilities Inverness | Support Service | Highland | 4 | 5 | 4 | 5 | — | 5 | 17 Sep 2025 |
| Thor House (Support Service) Thurso | Support Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 2 Sep 2025 |
| Grant House (Care Home) Grantown-on-Spey | Care Home Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 8 Aug 2025 |
| Bayview House (Support Service) Thurso | Support Service | Highland | 4 | 5 | 4 | 5 | 4 | 4 | 12 Mar 2025 |
| Pulteney House (Care Home) Wick | Care Home Service | Highland | 4 | 5 | 4 | 5 | 5 | 5 | 11 Mar 2025 |
| Corbett Centre Inverness | Support Service | Highland | 4 | 5 | 5 | 5 | 4 | 5 | 24 Feb 2025 |
| MacKenzie Day Centre Inverness | Support Service | Highland | 4 | 4 | 4 | 4 | 4 | 5 | 7 May 2024 |
| Lochbroom House (Support Service) Ullapool | Support Service | Highland | 4 | 4 | 5 | 4 | 4 | 4 | 10 Dec 2018 |
| Glen Centre Aviemore | Support Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 9 May 2016 |
| The Montrose Centre Fort William | Support Service | Highland | 4 | 4 | 5 | 5 | 5 | 4 | 19 Apr 2016 |
Services rated Very Good or Excellent (grade 5–6)
These services have a minimum inspection grade of 5 or above — the top two bands.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Care at Home and Enablement Service Badenoch and Strathspey Aviemore | Support Service | Highland | 5 | 5 | 5 | 5 | — | 5 | 8 Apr 2026 |
| Care at Home and Enablement Service Mid Ross Dingwall | Support Service | Highland | 5 | 6 | 5 | 6 | — | 5 | 25 Nov 2025 |
| Lochbroom House (Care Home) Ullapool | Care Home Service | Highland | 5 | 5 | 5 | 5 | 5 | 5 | 5 Dec 2024 |
| Tigh na Drochaid Portree | Support Service | Highland | 5 | 5 | 5 | 5 | 5 | 5 | 1 May 2017 |
| Airdferry Resource Centre Kyle | Support Service | Highland | 5 | 5 | 5 | 5 | 5 | 5 | 14 Dec 2016 |
Services inspected in the last 12 months
Ordered by most recent inspection date first.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Moss Park Care Home Fort William | Care Home Service | Highland | 3 | 3 | 4 | 4 | 3 | 4 | 3 Aug 2026 |
| Home Farm Care Home Isle of Skye | Care Home Service | Highland | 1 | 1 | 1 | 2 | 2 | 2 | 20 Jul 2026 |
| Mackintosh Centre (Care Home) Mallaig | Care Home Service | Highland | 4 | 5 | 4 | 4 | 4 | 5 | 6 Jul 2026 |
| Seaforth House (Care Home) Golspie | Care Home Service | Highland | 2 | 3 | 2 | 5 | 5 | 2 | 23 Jun 2026 |
| Care at Home and Enablement Service Nairn Nairn | Support Service | Highland | 4 | 5 | 4 | 5 | — | 5 | 18 Jun 2026 |
| Care at Home and Enablement Service Inverness Inverness | Support Service | Highland | 3 | 4 | 3 | 4 | — | 3 | 3 Jun 2026 |
| An Acarsaid (Care Home) Isle of Skye | Care Home Service | Highland | 3 | 4 | 3 | 3 | 4 | 4 | 2 Jun 2026 |
| Sutherland Care at Home Service Golspie | Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 2 Jun 2026 |
| Isobel Rhind Centre Invergordon | Support Service | Highland | 4 | 4 | 5 | 5 | 5 | 5 | 21 Apr 2026 |
| Invernevis House (Care Home) Fort William | Care Home Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 20 Apr 2026 |
| Bayview House (Care Home) Thurso | Care Home Service | Highland | 3 | 4 | 5 | 4 | 3 | 5 | 9 Apr 2026 |
| Care at Home and Enablement Service Badenoch and Strathspey Aviemore | Support Service | Highland | 5 | 5 | 5 | 5 | — | 5 | 8 Apr 2026 |
| Lochaber Care at Home Service FORT WILLIAM | Support Service | Highland | 3 | 4 | 3 | 4 | — | 4 | 8 Apr 2026 |
| Caithness Care @ Home Service Wick | Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 26 Mar 2026 |
| S.I.L.C. Support Service (Skye & Lochalsh) Isle of Skye | Housing Support Service | Highland | 3 | 4 | 3 | 3 | — | 4 | 25 Mar 2026 |
| S.I.L.C. Support Service (Skye & Lochalsh) Isle of Skye | Support Service | Highland | 3 | 4 | 3 | 3 | — | 4 | 25 Mar 2026 |
| Mains House NEWTONMORE | Care Home Service | Highland | 3 | 4 | 4 | 4 | 3 | 4 | 16 Mar 2026 |
| Wade Centre (Care Home) Kingussie | Care Home Service | Highland | 4 | 5 | 4 | 5 | 4 | 4 | 26 Feb 2026 |
| Telford Centre (Care Home) Fort Augustus | Care Home Service | Highland | 3 | 4 | 3 | 3 | 5 | 4 | 23 Feb 2026 |
| Ach-an-Eas (Care Home) Inverness | Care Home Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 27 Jan 2026 |
| West Highland Housing Support Service Isle of Skye | Housing Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 16 Jan 2026 |
| West Highland Care at Home Service Isle of Skye | Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 16 Jan 2026 |
| Care at Home and Enablement Service East Ross Invergordon | Support Service | Highland | 4 | 5 | 4 | 5 | — | 4 | 19 Dec 2025 |
| Care at Home and Enablement Service Mid Ross Dingwall | Support Service | Highland | 5 | 6 | 5 | 6 | — | 5 | 25 Nov 2025 |
| Strathburn (Care Home) Gairloch | Care Home Service | Highland | 4 | 4 | 5 | 5 | 4 | 4 | 29 Oct 2025 |
Services rated Good (grade 4) — most common grade
All active services from this provider with a minimum grade of 4.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Ach-an-Eas (Care Home) Inverness | Care Home Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 27 Jan 2026 |
| Bayview House (Support Service) Thurso | Support Service | Highland | 4 | 5 | 4 | 5 | 4 | 4 | 12 Mar 2025 |
| Caithness Care @ Home Service Wick | Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 26 Mar 2026 |
| Care at Home and Enablement Service East Ross Invergordon | Support Service | Highland | 4 | 5 | 4 | 5 | — | 4 | 19 Dec 2025 |
| Care at Home and Enablement Service Nairn Nairn | Support Service | Highland | 4 | 5 | 4 | 5 | — | 5 | 18 Jun 2026 |
| Corbett Centre Inverness | Support Service | Highland | 4 | 5 | 5 | 5 | 4 | 5 | 24 Feb 2025 |
| Glen Centre Aviemore | Support Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 9 May 2016 |
| Grant House (Care Home) Grantown-on-Spey | Care Home Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 8 Aug 2025 |
| Inverness Learning Disabilities Inverness | Housing Support Service | Highland | 4 | 5 | 4 | 5 | — | 5 | 17 Sep 2025 |
| Inverness Learning Disabilities Inverness | Support Service | Highland | 4 | 5 | 4 | 5 | — | 5 | 17 Sep 2025 |
| Invernevis House (Care Home) Fort William | Care Home Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 20 Apr 2026 |
| Isobel Rhind Centre Invergordon | Support Service | Highland | 4 | 4 | 5 | 5 | 5 | 5 | 21 Apr 2026 |
| Lochbroom House (Support Service) Ullapool | Support Service | Highland | 4 | 4 | 5 | 4 | 4 | 4 | 10 Dec 2018 |
| MacKenzie Day Centre Inverness | Support Service | Highland | 4 | 4 | 4 | 4 | 4 | 5 | 7 May 2024 |
| Mackintosh Centre (Care Home) Mallaig | Care Home Service | Highland | 4 | 5 | 4 | 4 | 4 | 5 | 6 Jul 2026 |
| Pulteney House (Care Home) Wick | Care Home Service | Highland | 4 | 5 | 4 | 5 | 5 | 5 | 11 Mar 2025 |
| Strathburn (Care Home) Gairloch | Care Home Service | Highland | 4 | 4 | 5 | 5 | 4 | 4 | 29 Oct 2025 |
| Sutherland Care at Home Service Golspie | Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 2 Jun 2026 |
| The Montrose Centre Fort William | Support Service | Highland | 4 | 4 | 5 | 5 | 5 | 4 | 19 Apr 2016 |
| Thor House (Support Service) Thurso | Support Service | Highland | 4 | 4 | 4 | 4 | 4 | 4 | 2 Sep 2025 |
| Wade Centre (Care Home) Kingussie | Care Home Service | Highland | 4 | 5 | 4 | 5 | 4 | 4 | 26 Feb 2026 |
| West Highland Care at Home Service Isle of Skye | Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 16 Jan 2026 |
| West Highland Housing Support Service Isle of Skye | Housing Support Service | Highland | 4 | 4 | 4 | 4 | — | 4 | 16 Jan 2026 |
Grade distribution (lowest grade per service)
How many services score each grade on their weakest key question. Higher is better (6 = Excellent).
Average grade by inspection year
- NHS Highland
- 3.8
- Same service types
- 4.1 -0.3
- All Scotland
- 4.2 -0.4
- Same council area
- 4.1 -0.3
Compare with
Each service is counted once, in the year its current grades were published. The dashed line is every other service in the chosen group, bucketed the same way, so the two lines are like for like. Older years only include services not inspected since, so early points are based on fewer services. Higher is better (6 = Excellent).
Average grade per key question
This provider vs Scotland-wide average for the same service types.
Support & wellbeing
Leadership
Staff team
Setting
Care & support planning
Complaints
Complaint outcomes recorded by the Care Inspectorate across all active services. View all complaints for this provider →
4
Total upheld (all years)
4
Services with upheld complaints
| Service | Type | Council | Upheld | Details |
|---|---|---|---|---|
| Care at Home and Enablement Service Inverness Inverness | Support Service | Highland | 1 | Details → |
| Grant House (Care Home) Grantown-on-Spey | Care Home Service | Highland | 1 | Details → |
| Invernevis House (Care Home) Fort William | Care Home Service | Highland | 1 | Details → |
| Telford Centre (Care Home) Fort Augustus | Care Home Service | Highland | 1 | Details → |
Detailed case history (date, case number, category) is shown on each service's profile page.
All services (this provider)
Use the form above to narrow the list (status, council, search). Data: Care Inspectorate Datastore (OGL).
| Service | Type | Area | Status | Lowest grade |
|---|---|---|---|---|
| Ach-an-Eas (Care Home) | Care Home Service |
Highland
Inverness |
Active | 4 |
| Airdferry Resource Centre | Support Service |
Highland
Kyle |
Active | 5 |
| An Acarsaid (Care Home) | Care Home Service |
Highland
Isle of Skye |
Active | 3 |
| Bayview House (Care Home) | Care Home Service |
Highland
Thurso |
Active | 3 |
| Bayview House (Support Service) | Support Service |
Highland
Thurso |
Active | 4 |
| Caithness Care @ Home Service | Support Service |
Highland
Wick |
Active | 4 |
| Care at Home and Enablement Service Badenoch and Strathspey | Support Service |
Highland
Aviemore |
Active | 5 |
| Care at Home and Enablement Service East Ross | Support Service |
Highland
Invergordon |
Active | 4 |
| Care at Home and Enablement Service Inverness | Support Service |
Highland
Inverness |
Active | 3 |
| Care at Home and Enablement Service Mid Ross | Support Service |
Highland
Dingwall |
Active | 5 |
| Care at Home and Enablement Service Nairn | Support Service |
Highland
Nairn |
Active | 4 |
| Corbett Centre | Support Service |
Highland
Inverness |
Active | 4 |
| Glen Centre | Support Service |
Highland
Aviemore |
Active | 4 |
| Grant House (Care Home) | Care Home Service |
Highland
Grantown-on-Spey |
Active | 4 |
| Home Farm Care Home | Care Home Service |
Highland
Isle of Skye |
Active | 1 |
| Inverness Learning Disabilities | Housing Support Service |
Highland
Inverness |
Active | 4 |
| Inverness Learning Disabilities | Support Service |
Highland
Inverness |
Active | 4 |
| Invernevis House (Care Home) | Care Home Service |
Highland
Fort William |
Active | 4 |
| Isobel Rhind Centre | Support Service |
Highland
Invergordon |
Active | 4 |
| Lochaber Care at Home Service | Support Service |
Highland
FORT WILLIAM |
Active | 3 |
| Lochbroom House (Care Home) | Care Home Service |
Highland
Ullapool |
Active | 5 |
| Lochbroom House (Support Service) | Support Service |
Highland
Ullapool |
Active | 4 |
| MacKenzie Day Centre | Support Service |
Highland
Inverness |
Active | 4 |
| Mackintosh Centre (Care Home) | Care Home Service |
Highland
Mallaig |
Active | 4 |
| Mains House | Care Home Service |
Highland
NEWTONMORE |
Active | 3 |
| Moss Park Care Home | Care Home Service |
Highland
Fort William |
Active | 3 |
| Pulteney House (Care Home) | Care Home Service |
Highland
Wick |
Active | 4 |
| S.I.L.C. Support Service (Skye & Lochalsh) | Support Service |
Highland
Isle of Skye |
Active | 3 |
| S.I.L.C. Support Service (Skye & Lochalsh) | Housing Support Service |
Highland
Isle of Skye |
Active | 3 |
| Seaforth House (Care Home) | Care Home Service |
Highland
Golspie |
Active | 2 |
| Strathburn (Care Home) | Care Home Service |
Highland
Gairloch |
Active | 4 |
| Sutherland Care at Home Service | Support Service |
Highland
Golspie |
Active | 4 |
| Telford Centre (Care Home) | Care Home Service |
Highland
Fort Augustus |
Active | 3 |
| The Montrose Centre | Support Service |
Highland
Fort William |
Active | 4 |
| Thor House (Support Service) | Support Service |
Highland
Thurso |
Active | 4 |
| Tigh na Drochaid | Support Service |
Highland
Portree |
Active | 5 |
| Wade Centre (Care Home) | Care Home Service |
Highland
Kingussie |
Active | 4 |
| West Highland Care at Home Service | Support Service |
Highland
Isle of Skye |
Active | 4 |
| West Highland Housing Support Service | Housing Support Service |
Highland
Isle of Skye |
Active | 4 |
| Melvich Community Care Unit (Care Home) | Care Home Service |
Highland
Thurso |
Active | 3 |