Care Home Service Active

Balcarres

64 Albany Road, Dundee, DD5 1NW

5.2 Average Key questions (1–6)

Care Inspectorate grades for this service: 5–6 (lowest–highest key question).

Inspection grades

Grades published: February 2026 · Care Inspectorate data as at 31 August 2026

5 Support & wellbeing Very good
5 Care & support planning Very good
5 Setting Very good
5 Staff team Very good
6 Leadership Excellent

Grades from 1 (unsatisfactory) to 6 (excellent). Source: Care Inspectorate.

How this compares

Based on current Care Inspectorate grades across all active services in Scotland.

13 other services
Other services by the same provider
Above average on every question
  • ↑ Above average — Support & wellbeing
  • ↑ Above average — Leadership
  • ↑ Above average — Staff team
  • ↑ Above average — Setting
  • ↑ Above average — Care & support planning
33 services
Care Home Service in Dundee City
Above average on every question
  • ↑ Above average — Support & wellbeing
  • ↑ Above average — Leadership
  • ↑ Above average — Staff team
  • ↑ Above average — Setting
  • ↑ Above average — Care & support planning
1,374 services
All Care Home Service in Scotland
Above average on every question
  • ↑ Above average — Support & wellbeing
  • ↑ Above average — Leadership
  • ↑ Above average — Staff team
  • ↑ Above average — Setting
  • ↑ Above average — Care & support planning

"Above average" means this service's grade is at least half a point higher than the group average; "in line" means within half a point either way.

Complaints history

The Care Inspectorate's published data shows 1 upheld complaint for this service, but detailed case records aren't available here right now. Check the Care Inspectorate website for full details.

Inspection reports

No inspection reports are currently available for this service. Check the Care Inspectorate website for the latest information.

Key facts

Provider
HC-One No. 1 Limited · all their services
Manager
MIMI POPA
Total beds
35
Registered places
35
Staff
29
Client group
Adults
Local authority
Dundee City
Health board
Tayside

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