Provider
Key Housing Association Ltd
Care Inspectorate provider reference SP2003000173 · 22 active services
At a glance
Service types
- 13 Support Service
- 9 Housing Support Service
Areas
Dumfries & Galloway , Falkirk , Glasgow City , Highland , North Lanarkshire
Grade analytics
Based on the current Care Inspectorate grades for all 22 active services. 0 services have not yet been graded.
Services rated Good or better (grade 4+)
These services have a minimum inspection grade of 4 or above across all key questions.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Key Community Supports - Falkirk Falkirk | Housing Support Service | Falkirk | 5 | 5 | 5 | 5 | — | 5 | 9 Jun 2026 |
| Key Community Supports - Falkirk Falkirk | Support Service | Falkirk | 5 | 5 | 5 | 5 | — | 5 | 9 Jun 2026 |
| Key Community Supports - Glasgow East Glasgow | Support Service | Glasgow City | 5 | 5 | 5 | 5 | — | 5 | 24 Nov 2025 |
| Key - Dunbartonshire Glasgow | Housing Support Service | Glasgow City | 5 | 5 | 5 | 5 | — | 5 | 22 Apr 2025 |
| Key - Dunbartonshire Glasgow | Support Service | Glasgow City | 5 | 5 | 5 | 5 | — | 5 | 22 Apr 2025 |
| Key - Highland (Housing Support) INVERNESS | Housing Support Service | Highland | 5 | 5 | 5 | 5 | — | 5 | 2 Dec 2016 |
| Key - Stirling/Clackmannan GLASGOW | Housing Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 13 Aug 2026 |
| Key - Stirling/Clackmannan GLASGOW | Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 13 Aug 2026 |
| Key - Ayrshire and South Lanarkshire Glasgow | Housing Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 16 Mar 2026 |
| Key - Ayrshire and South Lanarkshire Glasgow | Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 16 Mar 2026 |
| Key - Highland (Lochaber, Inverness and Nairn) INVERNESS | Support Service | Highland | 4 | 5 | 4 | 5 | — | 5 | 10 Mar 2026 |
| Key - Highland (Caithness and Sutherland) THURSO | Support Service | Highland | 4 | 5 | 4 | 5 | — | 4 | 26 Nov 2025 |
| Key Community Supports - Glasgow South Glasgow | Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 24 Nov 2025 |
| Key Community Supports - Glasgow West Glasgow | Support Service | Glasgow City | 4 | 4 | 5 | 5 | — | 4 | 24 Nov 2025 |
| Key - Highland (Easter Ross) Muir of Ord | Support Service | Highland | 4 | 4 | 4 | 5 | — | 4 | 21 Oct 2025 |
| Key Community Supports - Clyde Coast Glasgow | Housing Support Service | Glasgow City | 4 | 4 | 5 | 5 | — | 5 | 15 Oct 2025 |
| Key Community Supports - Clyde Coast Glasgow | Support Service | Glasgow City | 4 | 4 | 5 | 5 | — | 5 | 15 Oct 2025 |
| Key - North Lanarkshire Coatbridge | Housing Support Service | North Lanarkshire | 4 | 5 | 4 | 5 | — | 4 | 5 Feb 2025 |
| Key - North Lanarkshire Coatbridge | Support Service | North Lanarkshire | 4 | 5 | 4 | 5 | — | 4 | 5 Feb 2025 |
| Key Community Supports - Dumfries & Galloway Dumfries | Housing Support Service | Dumfries & Galloway | 4 | 5 | 4 | 5 | — | 5 | 10 Aug 2023 |
| Key Community Supports - Dumfries & Galloway Dumfries | Support Service | Dumfries & Galloway | 4 | 5 | 4 | 5 | — | 5 | 10 Aug 2023 |
| Key Community Supports - Glasgow Glasgow | Housing Support Service | Glasgow City | 4 | 4 | 4 | 4 | — | 4 | 11 Aug 2014 |
Services rated Very Good or Excellent (grade 5–6)
These services have a minimum inspection grade of 5 or above — the top two bands.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Key Community Supports - Falkirk Falkirk | Housing Support Service | Falkirk | 5 | 5 | 5 | 5 | — | 5 | 9 Jun 2026 |
| Key Community Supports - Falkirk Falkirk | Support Service | Falkirk | 5 | 5 | 5 | 5 | — | 5 | 9 Jun 2026 |
| Key Community Supports - Glasgow East Glasgow | Support Service | Glasgow City | 5 | 5 | 5 | 5 | — | 5 | 24 Nov 2025 |
| Key - Dunbartonshire Glasgow | Housing Support Service | Glasgow City | 5 | 5 | 5 | 5 | — | 5 | 22 Apr 2025 |
| Key - Dunbartonshire Glasgow | Support Service | Glasgow City | 5 | 5 | 5 | 5 | — | 5 | 22 Apr 2025 |
| Key - Highland (Housing Support) INVERNESS | Housing Support Service | Highland | 5 | 5 | 5 | 5 | — | 5 | 2 Dec 2016 |
Services inspected in the last 12 months
Ordered by most recent inspection date first.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Key - Stirling/Clackmannan GLASGOW | Housing Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 13 Aug 2026 |
| Key - Stirling/Clackmannan GLASGOW | Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 13 Aug 2026 |
| Key Community Supports - Falkirk Falkirk | Housing Support Service | Falkirk | 5 | 5 | 5 | 5 | — | 5 | 9 Jun 2026 |
| Key Community Supports - Falkirk Falkirk | Support Service | Falkirk | 5 | 5 | 5 | 5 | — | 5 | 9 Jun 2026 |
| Key - Ayrshire and South Lanarkshire Glasgow | Housing Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 16 Mar 2026 |
| Key - Ayrshire and South Lanarkshire Glasgow | Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 16 Mar 2026 |
| Key - Highland (Lochaber, Inverness and Nairn) INVERNESS | Support Service | Highland | 4 | 5 | 4 | 5 | — | 5 | 10 Mar 2026 |
| Key - Highland (Caithness and Sutherland) THURSO | Support Service | Highland | 4 | 5 | 4 | 5 | — | 4 | 26 Nov 2025 |
| Key Community Supports - Glasgow West Glasgow | Support Service | Glasgow City | 4 | 4 | 5 | 5 | — | 4 | 24 Nov 2025 |
| Key Community Supports - Glasgow South Glasgow | Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 24 Nov 2025 |
| Key Community Supports - Glasgow East Glasgow | Support Service | Glasgow City | 5 | 5 | 5 | 5 | — | 5 | 24 Nov 2025 |
| Key - Highland (Easter Ross) Muir of Ord | Support Service | Highland | 4 | 4 | 4 | 5 | — | 4 | 21 Oct 2025 |
Services rated Good (grade 4) — most common grade
All active services from this provider with a minimum grade of 4.
| Service | Type | Council | Min | Wellbeing | Leadership | Staff | Setting | Planning | Last inspected |
|---|---|---|---|---|---|---|---|---|---|
| Key - Ayrshire and South Lanarkshire Glasgow | Housing Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 16 Mar 2026 |
| Key - Ayrshire and South Lanarkshire Glasgow | Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 16 Mar 2026 |
| Key - Highland (Caithness and Sutherland) THURSO | Support Service | Highland | 4 | 5 | 4 | 5 | — | 4 | 26 Nov 2025 |
| Key - Highland (Easter Ross) Muir of Ord | Support Service | Highland | 4 | 4 | 4 | 5 | — | 4 | 21 Oct 2025 |
| Key - Highland (Lochaber, Inverness and Nairn) INVERNESS | Support Service | Highland | 4 | 5 | 4 | 5 | — | 5 | 10 Mar 2026 |
| Key - North Lanarkshire Coatbridge | Housing Support Service | North Lanarkshire | 4 | 5 | 4 | 5 | — | 4 | 5 Feb 2025 |
| Key - North Lanarkshire Coatbridge | Support Service | North Lanarkshire | 4 | 5 | 4 | 5 | — | 4 | 5 Feb 2025 |
| Key - Stirling/Clackmannan GLASGOW | Housing Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 13 Aug 2026 |
| Key - Stirling/Clackmannan GLASGOW | Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 13 Aug 2026 |
| Key Community Supports - Clyde Coast Glasgow | Housing Support Service | Glasgow City | 4 | 4 | 5 | 5 | — | 5 | 15 Oct 2025 |
| Key Community Supports - Clyde Coast Glasgow | Support Service | Glasgow City | 4 | 4 | 5 | 5 | — | 5 | 15 Oct 2025 |
| Key Community Supports - Dumfries & Galloway Dumfries | Housing Support Service | Dumfries & Galloway | 4 | 5 | 4 | 5 | — | 5 | 10 Aug 2023 |
| Key Community Supports - Dumfries & Galloway Dumfries | Support Service | Dumfries & Galloway | 4 | 5 | 4 | 5 | — | 5 | 10 Aug 2023 |
| Key Community Supports - Glasgow Glasgow | Housing Support Service | Glasgow City | 4 | 4 | 4 | 4 | — | 4 | 11 Aug 2014 |
| Key Community Supports - Glasgow South Glasgow | Support Service | Glasgow City | 4 | 5 | 5 | 5 | — | 4 | 24 Nov 2025 |
| Key Community Supports - Glasgow West Glasgow | Support Service | Glasgow City | 4 | 4 | 5 | 5 | — | 4 | 24 Nov 2025 |
Grade distribution (lowest grade per service)
How many services score each grade on their weakest key question. Higher is better (6 = Excellent).
Average grade by inspection year
- Key Housing Association Ltd
- 4.3
- Same service types
- 4.2 +0.1
- All Scotland
- 4.2 +0.1
- Same council areas
- 4.2 +0.1
Each service is counted once, in the year its current grades were published. The dashed line is every other service in the chosen group, bucketed the same way, so the two lines are like for like. Older years only include services not inspected since, so early points are based on fewer services. Higher is better (6 = Excellent).
Average grade per key question
This provider vs Scotland-wide average for the same service types.
Complaints
Complaint outcomes recorded by the Care Inspectorate across all active services. View all complaints for this provider →
| Service | Type | Council | Upheld | Details |
|---|---|---|---|---|
| Key Community Supports - Glasgow West Glasgow | Support Service | Glasgow City | 1 | Details → |
Detailed case history (date, case number, category) is shown on each service's profile page.
All services (this provider)
Use the form above to narrow the list (status, council, search). Data: Care Inspectorate Datastore (OGL).